Freelance Market 'Kmong' Establishes Policies to Protect Users

Establishment of Service Operation Policy
Strengthening the Role and Responsibility of Intermediary Platforms

Kmong (CEO Park Hyun-ho and Kim Tae-heon) announced on the 18th that it has established a ‘Service Operation Policy’ to strengthen its role and responsibility as an intermediary platform and to protect service users.

Launched in 2012, the freelancer market platform Kmong currently sells 500,000 services across more than 700 fields. It has gained attention in business sectors such as early entrepreneurs and self-employed individuals, achieving a cumulative 4 million actual transactions.

As Kmong recently expanded its business scope by extending categories into daily life areas, it decided to specify prohibited acts that may cause problems and corresponding measures upon detection, in order to enhance user convenience and protect users’ rights. The new policy was announced within the service on the 11th and is now being implemented.

The revisions to the terms of use announced by Kmong include ▲protection of users’ information and rights ▲ensuring service stability (prohibiting inappropriate or illegal sales, false information provision) ▲protection of users’ dignity (against discrimination, defamation, discomfort), among others. In particular, Kmong plans to strengthen monitoring and the customer report reception system along with the terms of use revision, and upon detecting false information in products, it will suspend transactions and even permanently ban membership according to the terms of use.

Park Hyun-ho, CEO of Kmong, said, "As the service areas provided by the platform expand, we have strengthened policies to preemptively block misuse of services or attempts at illegal and harmful transactions. As an intermediary business operator, we will do our best to set an example and provide high-quality services to customers."

This content was produced with the assistance of AI translation services.