Seoul City Promotes Early Disaster Detection and Communication Through Dasan Call Center Consultation Analysis

Demonstration Project to Continue Until September Next Year

Seoul City is set to conduct a pilot project for an early disaster detection system using consultation and report data received through the 'Dasan Call Center.' This initiative aims to prevent disasters in advance, based on the lessons learned from the Itaewon tragedy that occurred last year.

The Seoul 120 Dasan Call Foundation announced on the 13th that it will begin a "pilot study on an early disaster detection system" that analyzes incoming consultation calls in real time to detect disaster situations early and automatically sends alert messages to related organizations such as fire departments, police, and local governments.

Photo by Hyunmin Kim kimhyun81@

Earlier, in November last year at the Seoul Metropolitan Council plenary session, Mayor Oh Se-hoon stated, "If keywords indicating risks such as flooding, landslides, and fires are repeatedly received through 119 emergency calls or inquiries to the 120 Dasan Call Center, we will collect and display them on a full screen and share them with related organizations by introducing such a system."

The 120 Dasan Call Center received 105 related complaints from 7 p.m. on October 29, last year, when the Itaewon tragedy occurred, until 6 a.m. the following day. Among these, 55 were related to confirming and reporting missing persons from the tragedy. Subsequently, foreign language services for missing person reports were provided in four languages, including English, Japanese, Chinese, and Vietnamese.

The technology development utilized Seoul City's policy support system. The 120 Dasan Call Foundation was recently selected as a beneficiary of the Seoul Business Agency (SBA) Testbed project, which connects demanders needing technology with small and medium enterprises and startups, providing opportunities to demonstrate innovative technologies owned by companies. Through this system, they will conduct the "pilot study on an early disaster detection system" together with the customer service (CS) specialist company CS Sharing until September next year.

The 120 Dasan Call Foundation plans to build a "dedicated disaster issue corpus dictionary" for public institutions within this year and to pilot and research the "120 Dasan Call Center specialized early disaster detection system service" in the first half of next year, utilizing data accumulated from consultation calls to respond to disaster situations. Specifically, this year, as the first phase, they will build a corpus dictionary of disaster-related keywords such as fire, landslide, and flooding for AI training. Next year, they plan to enter the second phase of research, which involves training the system with de-identified (making it difficult to identify specific individuals) complaint data, analyzing consultation and report details in real time, detecting situations early based on the disaster-specialized corpus dictionary, and automatically sending messages to related organizations.

Lee I-jae, Chairman of the 120 Dasan Call Foundation, said, "We hope that this pilot study will establish a foundation for Seoul City and related organizations to detect emergency disaster situations early and protect citizens." He added, "We will continue to share with the city to utilize consultation and report data in policies that alleviate citizens' inconveniences and improve their quality of life."

This content was produced with the assistance of AI translation services.