Yongin City Introduces AI Civil Service Guidance System to Assist the 'Digital Disadvantaged'

City Hall installs at 3 district offices
Automatically recognizes and responds to speech and sign language

Yongin City in Gyeonggi Province announced on the 21st that it has introduced an artificial intelligence (AI)-based 'Civil Service Information System' at the city hall and three district offices to enhance convenience for visitors.

AI Civil Service Guidance System installed in the lobby on the 1st floor of Yongin City Hall. [Photo by Yongin City]

The city explained that the system was introduced with the intention of easily providing necessary civil service information to 'digitally disadvantaged' groups such as people with disabilities and the elderly who have difficulty using digital devices.

This touchscreen system operates by automatically recognizing the user's location and actions through separate sensors inside the device.

When a wheelchair user touches the screen in front of the device, the menu position automatically adjusts to the user's eye level. Visually impaired individuals can stand in front of the device and speak, and the system recognizes their voice to provide a voice-operated response service for civil service guidance. For hearing-impaired users who use sign language, the system offers sign language response services using sign language video generation technology.

By using this system, users can receive guidance on essential civil service information related to family relationship registration, passport issuance, building permits, taxation, real estate, and automobiles, as well as the necessary documents and procedures for civil service applications. It also provides information on the responsible departments and personnel, as well as the locations of facilities within the government buildings.

Additionally, the system offers tourism information introducing representative tourist attractions in Yongin, along with information on various city events and policies.

A city official stated, "The introduction of the AI-based system will greatly help reduce the information acquisition gap for vulnerable groups," adding, "We will continuously update the system to provide a wide range of information."

This content was produced with the assistance of AI translation services.