NS Home Shopping Selected as KSQI Excellent Call Center for 3 Consecutive Years

Providing Differentiated Counseling Services

NS Home Shopping announced on the 25th that it has been selected as an excellent call center for three consecutive years in the '2023 Korea Service Quality Index (KSQI) Call Center Division' organized by the Korea Management Association Consulting (KMAC).

NS Home Shopping has been selected as an excellent call center for three consecutive years in the '2023 Korea Service Quality Index (KSQI) Call Center Division.'
[Photo by NS Home Shopping]

KMAC conducted surveys and evaluations of call centers from 334 companies and institutions across 55 industries over a period of 10 months this year. NS Home Shopping has been providing differentiated consultation services through an upgraded quality evaluation system. They introduced voice, emotion, and script compliance evaluations, and conducted customized coaching for each counselor based on areas needing improvement, continuously enhancing the quality of consultation services.

NS Home Shopping offers order modification, cancellation, exchange, and return processing services available 24 hours a day, regardless of weekdays or holidays, without the need to go through a counselor after placing an order.

An NS Home Shopping official stated, “We have continuously pursued innovative activities to provide differentiated consultation services,” and added, “We will continue to do our best to offer the best service and better value for customer satisfaction.”

This content was produced with the assistance of AI translation services.