General Employees Also Develop Automation Programs... Hana Bank Builds Platform
Expanding Beyond Simple Task Areas to Cognitive Domains
Hana Bank has established a platform that enables non-development staff to create programs that automate repetitive tasks.
Hana Bank announced on the 16th that it has built such a robotic process automation (RPA) program development platform.
This allows employees who are not professional developers to directly identify tasks requiring robotic automation and participate in development. Along with this, the bank is also implementing the ‘One Department, One Bot’ project to introduce robotic automation to all business departments. Furthermore, it is expanding digital transformation beyond simple task automation to cognitive automation linked with artificial intelligence, chatbots, and optical character recognition (OCR).
In addition, the bank plans to encourage collective intelligence among employees and synergy between departments by sharing various practical application cases and development experiences related to robotic automation programs.
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A representative from Hana Bank’s Business Innovation Department stated, "The automation system using RPA has reduced approximately 1.5 million hours of employee work annually," adding, "We plan to continue digital innovation to apply hyper-automation systems that integrate digital new technologies such as artificial intelligence and chatbots, beyond simple office automation."
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