"Learn Golf on Naver"... Non-Face-to-Face Training with Expert Class
[Asia Economy Reporter Bu Aeri] Naver announced on the 28th that it has launched 'Expert Class,' a new feature added to the 'Knowledge iN Expert' service that includes a learning function.
Knowledge iN Expert is a service that provides consultations from experts in various fields such as law, taxation, and labor. Users can access the Naver mobile application, select an expert, pay a fee, and receive consultations via chat or phone for a set period of time.
The newly launched 'Expert Class' allows experts to create curricula and regularly share knowledge and experience with users over a certain number of sessions.
Naver explained that from the experts' perspective, it is difficult to meet clients regularly due to the COVID-19 pandemic, and this service offers the advantage of building a non-face-to-face (untact) educational environment and business model to share knowledge online.
From the users' perspective, it allows learning the talents and know-how of experts beyond one-time consultations.
In particular, experts running small-scale offline businesses often face difficulties in digital transformation. The company explained that Expert Class eliminates the hassle and cost burden of building a separate system.
'Expert Class' supports one-on-one lessons. It started with services in five fields including golf, fitness, cooking, fashion, and coding, and has now expanded to about 31 fields.
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Kang Chunsik, the leader in charge of Naver Knowledge iN, said, "Many experts are struggling with sales due to difficulties in face-to-face education caused by COVID-19. The newly added Expert Class is a tool that can help with digital transformation and building a non-face-to-face educational environment," adding, "On Knowledge iN Expert, knowledge experts easily meet users online for consultations, and synergy effects between online and offline, such as securing potential offline customers, frequently occur."
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