Water Droplets on Galaxy Note20 Camera... "Not a Valid Reason for A/S"

Galaxy Note20 Ultra Camera Moisture Controversy
Condensation Due to Temperature Difference... Disappears After About 1 Minute
Samsung "Natural Phenomenon Occurring in Waterproof Phones"

[Asia Economy Reporter Han Jinju] Controversy has arisen as moisture has repeatedly been found inside the rear camera glass of the Galaxy Note20 Ultra. Samsung Electronics states that this is a natural phenomenon and does not qualify as a reason for A/S (after-sales service).

On the 18th, many Galaxy Note20 Ultra users reported experiencing moisture inside the rear camera glass of the Galaxy Note20 Ultra on online communities such as Samsung Electronics smartphone cafes. This phenomenon occurs when the device is placed near air conditioner vents inside a vehicle after being outdoors in hot weather, causing water droplets to form.

Smartphones with waterproof functions have Gore-Tex attached to the heat vent holes (air vent holes) to maintain internal pressure. Because of this, moisture from the air can enter, and when there is a sudden temperature difference, condensation occurs, resulting in moisture buildup.

Samsung Electronics explains that similar phenomena can occur in other devices with comparable structures. However, continuous exposure to moisture may affect camera performance, so it is recommended to avoid using the device near places with sudden temperature changes, such as air conditioner vents.

If the device is kept away from the air conditioner for about one minute, the moisture disappears. To reduce the possibility of moisture formation, opening the windows to lessen the temperature difference inside and outside the vehicle is also an option. Removing the SIM tray to dry it may also cause the same problem and is only a temporary solution.

Users commonly agree that the Galaxy Note20 shows more pronounced moisture formation compared to other products. One Galaxy Note20 Ultra user pointed out, "When the smartphone is hot and exposed to air conditioning, moisture forms immediately. This did not happen under the same conditions with previous models, but it occurs only with the Galaxy Note20, which is the problem."

Samsung Electronics stated, "This is a natural phenomenon that occurs in waterproof phones, but we are investigating due to some consumer complaints," adding, "The number of service center visits has not changed compared to before. It does not qualify as a reason for A/S or exchange."

This content was produced with the assistance of AI translation services.