Fair Trade Commission to Hold Baedal Minjok Accountable for Poor Food Quality

Correction of Unfair Terms in Terms of Service... Following Netflix and Tesla Korea

[Photo by Baedal Minjok website]

[Asia Economy Reporter Moon Chaeseok] From now on, Baedal Minjok will also be held jointly responsible if the quality of products such as restaurants is low. This is because the Korea Fair Trade Commission (KFTC) has ordered Woowa Brothers, the operator of Baedal Minjok, to correct four types of unfair contract terms. Earlier this year, the KFTC also corrected the terms of Netflix, Tesla Korea, and others.

On the 9th, the KFTC ordered corrections on clauses that unjustly exempt the business operator from legal liability, allow unilateral contract termination by the business operator, suspend services without individual notification, and impose notification methods that are unfairly disadvantageous to consumers.

Baedal Minjok had previously stipulated that it bears no responsibility for the reliability of information or product quality posted by consumers or restaurants. It also stated that it would not be liable for damages unless there was intentional or gross negligence.

Going forward, even if damages occur due to the fault of restaurant owners or consumers, Baedal Minjok will be held responsible if there is intentional or negligent fault on its part.

In addition, it was mandated that consumers must be notified in advance when terminating a contract. Problematic clauses were deleted, and if a contract is to be terminated, mandatory prior notification is required.

Services cannot be arbitrarily discontinued without informing consumers. From now on, matters that significantly affect users' transactions must be individually notified.

Furthermore, clauses that are unfairly disadvantageous to consumers must be individually notified instead of being unilaterally posted on the website.

Lee Taehwi, head of the KFTC's Terms Review Division, said, "The leading delivery application platform operator correcting its terms will improve unfair contract practices in the industry and prevent consumer damage."

The KFTC plans to conduct additional inspections of terms in the delivery app industry. It plans to correct the consumer terms of use of two operators, Yogiyo and Baedaltong, as well as the terms that three delivery apps have with restaurants.

This content was produced with the assistance of AI translation services.