Small Enterprise and Market Service Declares 'Consumer-Centered Management' Vision

Reflecting the Voice of the People
Providing Customer Satisfaction Services

The Small Enterprise and Market Service announced that it held the "2026 Consumer-Centered Management Vision Declaration Ceremony" at its headquarters on the 18th.

Consumer-Centered Management (CCM) is a certification system authorized by the Korea Fair Trade Commission that evaluates whether a company organizes and improves all its activities from the consumer's perspective in order to enhance consumer rights and interests.

This declaration ceremony was organized to strengthen a sense of enterprise-wide responsibility for customer service operations and secure practical momentum by having the institution's CEO declare a commitment to CCM.

At the Consumer-Centered Management (CCM) Vision Proclamation Ceremony held on the 18th, executives and employees of the Small Enterprise and Market Service are discussing key promotion strategies. Small Enterprise and Market Service

At the ceremony, the Small Enterprise and Market Service unveiled a new CCM vision: "Providing customer satisfaction services that reflect the voice of the people." The organization also launched three key strategies to achieve its goal of "realizing customer-centered management through active customer communication and participation": ▲Advancing the CCM management system, ▲Enhancing and expanding customer services, and ▲Strengthening CCM capabilities.

This year's core initiatives include establishing and expanding an organization-wide CCM promotion system, operating a year-round customer proposal system, improving systems and regulations from a customer-oriented perspective, and introducing systematic CCM training.

In particular, the Small Enterprise and Market Service plans to go beyond simply handling customer complaints by converting collected customer feedback into data, reflecting it throughout management, proactively identifying on-site opinions and dissatisfaction, and using them to improve its systems.

Starting with this ceremony, the agency has set its initial goal to obtain CCM certification from the Korea Fair Trade Commission this year. In addition, it has established a mid- to long-term roadmap to further advance its consumer-centered management system from 2027 to 2028, and to become a "CCM Best Enterprise" by 2029.

Intae Yeon, President of the Small Enterprise and Market Service, stated, "The process of obtaining CCM certification itself is a path toward service innovation centered on the public and the realization of social value," adding, "We will continue to actively practice management that listens to the voices of our customers."

This content was produced with the assistance of AI translation services.