Repair Costs Cut by 50% with Refurbished Parts... Samsung Electronics Strengthens 'Eco-Friendly Services'

Applied to After-Sales Service for Air Conditioners, Washing Machines, and Vacuum Cleaners
Usage Quadrupled Compared to Last Year

Samsung Electronics Service announced on the 21st that it is strengthening its eco-friendly services that not only reduce customers’ repair costs but also help cut down on electronic waste (e-waste).

Samsung Electronics Service has significantly expanded the use of "refurbished parts" in after-sales (AS) services for home appliances. Refurbished parts refer to components recovered from existing products and upgraded through precision processing to achieve the same performance and quality as new parts. Repairs using refurbished parts come with a one-year warranty, identical to new parts, while the cost is up to 50% less than that of new parts.

In December 2024, the Fair Trade Commission revised its enforcement ordinance to encourage the circulation of social resources, expanding the use of refurbished parts—previously limited to smartphones and TVs—to all electronic products. In line with this change, Samsung Electronics Service is actively promoting the use of refurbished parts to reduce component costs, which account for a significant portion of repair expenses, thus easing the burden on consumers. Refurbished parts are now offered for a wide range of products and components, including air conditioner and washing machine PBAs (circuit boards), vacuum cleaner sensors, and AirDresser steam injection devices.

The number of customers choosing refurbished parts for home appliance repairs is steadily increasing. In fact, during the first quarter of this year, the usage of refurbished parts for home appliances rose more than fourfold compared to the same period last year.

Samsung Electronics Service is also leading the way in advancing "single component repair," a representative eco-friendly repair method. Unlike the conventional module replacement method, which involves replacing entire assemblies, single component repair is a sophisticated approach that disassembles and replaces only the faulty part. This allows customers to maximize the reuse of usable parts, reducing both repair costs and the amount of electronic waste generated.

Currently, single component repair is applied to TV panels, smartphone displays, and similar products, offering repairs at approximately 30-50% lower costs compared to module replacement. In the first quarter of this year, about 40% of all TV panel repairs were carried out using single component repair, indicating a steady increase in its adoption. Samsung Electronics Service plans to continue innovating its repair technologies to not only reduce customers’ cost burdens but also enhance resource recycling through its services.

This content was produced with the assistance of AI translation services.