Naver Pay Working to Fix 'Payment Error'... Says "No External Factors or System Violations" (Update)

"Reported to Financial Supervisory Authorities... No Obligation to Report to Personal Information Protection Commission"
"Making All-Out Recovery Efforts... No Incidents Such as Personal Data Leaks"

An error occurred around 12:00 p.m. on the 19th in some Naver Pay payment and reservation processes, and recovery work is currently underway.

According to Naver Pay, errors have been occurring in Naver Pay payments and reservations since 12:00 p.m. today and the service has not yet been restored.

As a result, users have experienced issues such as failures in checking points and making payments on the Naver Pay order page, failures in checking payment history and event history, inability to use points and money for in-store payments, and failures in Pay Money Card payments.

In a notice posted on its website at 12:38 p.m., Naver Pay stated, "We will provide additional guidance through a notice as soon as recovery is complete."

Naver Pay explained that there appear to have been no incidents of hacking due to external intrusion or leakage of customer personal information.

A Naver Pay representative said, "It does not appear that the error was caused by external factors such as hacking," adding, "We have also determined that there have been no violations related to internal systems."

The representative continued, "Since there has been no leakage of personal information, this is not a case that must be reported to the Personal Information Protection Commission," and added, "We have reported the matter to the financial supervisory authorities and are currently in communication, and we will comply with any additional requests from the authorities."

This content was produced with the assistance of AI translation services.