Shinhan Bank Adds Uzbek and Nepali to Foreign Language Consultation Center

Shinhan Bank announced on November 24 that it has newly introduced Uzbek and Nepali language consultation services at its Foreign Customer Consultation Center to enhance financial accessibility for foreign customers.

Shinhan Bank exterior.

The Foreign Language Consultation Center is a dedicated telephone consultation channel for foreign customers, providing guidance on key financial services such as overseas remittance, account opening, and mobile banking. In addition, it supports real-time interpretation between branch staff and foreign customers at branches nationwide, enabling customers who have difficulty communicating in Korean to conduct financial transactions.

Shinhan Bank expanded its service languages in response to the significant increase in demand for native language-based financial consultations, driven by the recent rise in the number of foreign workers from Uzbekistan and Nepal entering Korea. As a result, the number of languages offered has increased to 12: English, Japanese, Chinese, Vietnamese, Mongolian, Thai, Russian, Cambodian, Filipino, Indonesian, Uzbek, and Nepali.

In addition, the bank operates services such as the 'AI Voice Bot Loan Post-Notification Service,' which provides additional information to foreign customers using credit loans, and the 'Foreign Customer Care Service,' which collects feedback for service improvement.

A Shinhan Bank official stated, "The expansion of consultation languages is part of our efforts to create an environment where foreign customers can use financial services without language barriers," adding, "We will continue to strive to provide a variety of services to eliminate financial blind spots for foreign customers."

This content was produced with the assistance of AI translation services.