Goyang-si, Civil Complaint Processing Compliance Rate Exceeds 99%

Cumulative Compliance Rate of 99.85% by August... Establishing Shortened Processing Periods to Promote Swift Civil Complaint Handling

Goyang City Hall exterior.

The compliance rate for complaint processing periods in Goyang Special City, Gyeonggi Province (Mayor Lee Dong-hwan) has been confirmed to exceed 99% as of the end of August this year.

According to Goyang Special City on the 8th, the compliance rate for the Saeol complaint processing period in Goyang City was 99.70% in July and 99.89% in August, with a cumulative compliance rate of 99.85% from January to August. Additionally, the compliance rate for complaint processing periods in the National Sinmungo system was 98.78% in July and 99.21% in August, with a cumulative compliance rate of 98.89% from January to August.

Saeol complaints refer to complaints received through the Saeol Administrative System used by local governments such as Goyang City for their operations.

Goyang City is making various efforts to ensure complaints are processed within the legally mandated processing periods.

In the case of Saeol complaints, if the processing is delayed even by one second beyond the legal deadline, the reason for the delay is thoroughly investigated, and some complaints have shortened processing periods set to enable faster handling.

For complaints with a legal processing period of six days or more, a prior notice is sent to the person in charge two days before the shortened processing deadline to ensure processing before the deadline.

Furthermore, for complaints with a legal processing period of six days or more that have passed the shortened processing deadline, a reminder notice is sent to ensure processing before the deadline. For complaints that have exceeded the shortened processing period, automatic delay notification text messages are sent to the department head and the person in charge.

The National Sinmungo complaints are also strictly managed to comply with processing periods. Details of complaints exceeding the legal processing period are reported to the relevant departments to encourage processing within the legal timeframe, and for complaints nearing the deadline, a processing notice text message is sent two days before the deadline.

As of July 2024, the population of Goyang City is 1,071,802, and as of August 16, 2024, the number of public officials is 3,445. The number of residents per public official in Goyang City is 311. According to statistics from the Ministry of the Interior and Safety, as of the end of June 2020, the average number of residents per public official nationwide in cities, counties, and districts was 217, and in Gyeonggi Province’s cities and counties, it was 287.

Meanwhile, according to data analyzed by the Anti-Corruption and Civil Rights Commission on National Sinmungo complaints and others, Goyang City ranked among the top five basic local governments in terms of complaint volume as of June 2024.

Although the number of residents per public official in Goyang City is much higher than in other cities, counties, and districts, and the volume of complaints is also high, the city is doing its best to comply with the legal processing periods for complaints.

This content was produced with the assistance of AI translation services.