Hanwha Life Holds Pledge Ceremony for Practicing the 'Financial Consumer Protection Charter'
For Employees and GA Planners)
Online Commitment Pledge Until the 24th
Hanwha Life announced on the morning of the 10th that it held the ‘2024 Financial Consumer Protection Charter Practice Pledge Ceremony’ at the 63 Building in Yeouido, Seoul.
This pledge ceremony was organized to publicly declare the principles and commitment to strengthened financial consumer rights protection based on the management philosophy of ‘financial consumer coexistence,’ following the enforcement of the Financial Consumer Protection Act in 2021. The event was attended by Yeoseungju, Vice Chairman and CEO of Hanwha Life, Lee Kyunggeun, CEO of Hanwha Life Financial Services, Ko Byunggu, CEO of Hanwha Life Lab, and Chief Customer Officers (CCOs) of each company. Male and female representative employees from Hanwha Life and Hanwha Life Financial Services also participated, and employees working at eight nationwide Consumer Protection Centers who relay the Voice of the Customer (VOC) joined the event via online live broadcast, recognizing that protecting consumer rights is the top priority for corporate survival and growth.
The pledge ceremony began with the joint pledge of the Financial Consumer Protection Charter by the three company CEOs, followed by the reading and oath-taking of the charter by representative employees. The Financial Consumer Protection Charter includes a code of conduct and commitment to practice such as ▲providing optimal products and services ▲complete sales ▲customer service ▲fair and prompt response to complaints ▲protection of customer assets and information.
Hanwha Life will also conduct an online practice pledge until the 24th for all employees and financial planners (FPs) of its corporate insurance agency (GA) subsidiaries.
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Cho Hyunho, CCO of Hanwha Life, stated, “As a result of Hanwha Life’s continuous practice of consumer-centered management, we were certified for the ninth consecutive time last year for Consumer-Centered Management (CCM) and were selected as an excellent financial consumer protection company by the Korea Management Association Consulting (KMAC). We will continue to strive to protect customer rights and promote coexistence with financial consumers.”
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