Busan Office of Education Enhances 'Staff Civil Complaint Response Skills' Through Web Drama

The Busan Metropolitan Office of Education has attracted attention with a web drama produced to enhance the civil complaint response capabilities of its employees.

On the 1st, Busan Office of Education announced that it has produced a web drama to strengthen civil complaint response capabilities, the first among metropolitan and provincial offices of education nationwide, to improve the quality of civil complaint response training and its practical application in the field.

The office judged that producing a web drama based on actual civil complaint cases would increase understanding of civil complaint responses and help build empathy, and thus launched an episode contest in June.

Subsequently, four episodes were selected from submissions by the general public and school staff, including ‘Fax Complaint Response,’ ‘Phone Complaint Response,’ ‘In-Person Complaint Response,’ and ‘Use of Public Facilities,’ and the web drama production was completed.

The Office of Education will release the web drama on its YouTube channel ‘BusanEducationTV’ starting at 11 a.m. on the 1st.

Complaint Case Web Drama Image.

In addition, to encourage students, school staff, and citizens to watch the drama, an event will be held where participants guess the titles of movies and dramas parodied in each episode.

Those wishing to participate can apply through ‘Gukmin Saenggakham’ by the 14th. Twenty winners will be selected by drawing to receive gifticons worth 10,000 KRW each.

Ha Yun-su, Superintendent of Busan Metropolitan Office of Education, said, “The web drama will help enhance employees’ civil complaint response capabilities and foster a culture where complainants and public officials consider each other’s perspectives with empathy, showing mutual care and respect.”

This content was produced with the assistance of AI translation services.