Ministry of the Interior and Safety Enables Agency Communication via Text for Emergency Joint Response
The Ministry of the Interior and Safety announced on the 23rd that it has developed a function to provide emergency responders with the name of the dispatch vehicle and the work phone number of the counterpart agency via text message in cases where the police and fire department must jointly respond to 112 and 119 emergency calls, and will offer this service nationwide.
Until now, on-site responders had to contact the control room or nearby police or fire stations to obtain the contact information of the counterpart agency's responders. However, from now on, when a joint response is requested, each agency will automatically receive a text message with the vehicle and work phone information of the counterpart agency's responders upon dispatch order. This will facilitate mutual communication before arriving at the scene, and is expected to strengthen cooperation during disaster situations.
Continuous collaboration between agencies has been ensured so that the contact information of dispatch vehicles and responders is consistently updated, and to prevent missed calls from unknown numbers, the phone numbers of counterpart agency responders within the jurisdiction are saved on work phones.
Meanwhile, the Ministry of the Interior and Safety, police, fire department, and coast guard have revised and are enforcing related regulations to ensure that when joint response is requested, they must dispatch to the scene and take necessary actions.
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Lee Yong-cheol, Director of the Safety Prevention Policy Office, stated, “The police, fire department, and coast guard will work closely together to ensure that citizens can quickly receive joint response services in crisis situations,” adding, “The Ministry of the Interior and Safety will continue to strengthen the whole-government cooperation system so that related agencies can respond swiftly and jointly to various disasters and accidents.”
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