Naver Revamps News Service... Protecting Users and Delivering Accurate Articles

Naver is undertaking a revamp of its news service to protect users. This plan comes amid an investigation by the Korea Communications Commission into potential violations in Naver's news service.

On the 26th, Naver announced that it will enhance accessibility to pages compiling corrections, retractions, rebuttals, and follow-up reports, and will automatically close comments on articles related to suicide as part of the news service overhaul.

First, Naver reorganized its existing menu that collects corrected articles, retractions, rebuttals, and follow-up reports under the Press Arbitration Act, as well as articles that have received warnings or cautions for unfair election coverage from the Internet Election Coverage Deliberation Committee.

Additionally, banners allowing users to check collections of correction reports will be provided on the mobile main MY News page and media outlet editorial pages, and users’ accessibility has been improved by enabling easy navigation to related pages through the top menu of the news service.

Furthermore, information about the deliberation status or results from related organizations such as the Press Arbitration Commission will be displayed at the very top of the article body, and the design has been enhanced to make current statuses like "under review" or "requested" more easily understandable in the article titles.

All fact-check articles are gathered and provided in one place. The fact-check page arranges articles in order of recency based on results that media outlets have independently judged and verified as matters of public interest.

To foster a healthy internet environment, Naver’s artificial intelligence (AI) will exclude comments and recommendation stickers on articles recognized as related to suicide. Moreover, a suicide prevention banner with the message “You are a precious person.” will be displayed, fulfilling the portal’s social responsibility.

Since April last year, Naver has offered a comment author follow feature, and to activate this, it will improve the comment user interface (UI). Naver plans to expand the exposure area of the follow button to strengthen communication through comments.

Meanwhile, the Korea Communications Commission has launched an investigation to verify violations in Naver’s news service. This follows criticisms that the news algorithm causes bias toward certain media outlets.

In response, Naver has disclosed its news algorithm twice and has promoted a method where AI presents news search results to move away from controversies over news bias.

This content was produced with the assistance of AI translation services.