SKT Integrates Voice AI into GoyohanM to Enhance Passenger Convenience

SK Telecom and social venture Co-Actus have significantly enhanced the convenience of ‘Goyohan Mobility (GoyohanM)’ based on voice recognition artificial intelligence (AI) technology.

On the 17th, SKT announced that it applied its voice recognition AI to GoyohanM, which practices social value by employing hearing-impaired drivers, upgrading the user interface (UI) so that customers can easily enjoy travel information or music they want to listen to while driving.

On the 17th, SK Telecom announced that it applied its voice recognition artificial intelligence AI to Goyohan M, which practices social value by employing hearing-impaired drivers, upgrading the user interface (UI) so that customers can easily enjoy travel information or music they want to listen to while driving.
[Photo by SKT]

With this upgrade, GoyohanM transforms into a moving music sanctuary where customers can freely choose the music they want and listen through the vehicle’s speakers. Previously, taxi passengers found it difficult to listen to desired music or radio programs during rides, but with GoyohanM, customers have the right to select content and enjoy their own relaxation.

Customers can touch the microphone icon on the tablet PC installed in the back seat or call out ‘Aria’ to play the desired music. The entered song title is linked with the FLO service and played through the vehicle speakers connected via Bluetooth to the tablet PC.

SKT and Dreamus Company provided the NUGU API (Application Programming Interface) and a one-year FLO subscription, respectively, reducing the service cost burden for social venture Co-Actus.

Additionally, Co-Actus added customized guidance functions according to the passenger’s usage stage and improved the user interface through this GoyohanM upgrade, enabling even first-time users to use the service easily and conveniently.

When customers board, the tablet PC screen guides the destination, and upon arrival, it provides disembarkation guidance along with a message to be cautious of lost items, easing the driver’s workload. Each button’s function on the tablet PC screen is also explained, creating an intuitive usage system.

Since 2018, SKT has collaborated with Co-Actus, the operator of GoyohanM, to support job creation for hearing-impaired drivers and safe vehicle operation, practicing ESG values. The two companies were recognized for their efforts to create social value by winning the ‘Best Mobile Use Case for Accessibility and Inclusion’ category at the GSMA Global Mobile Awards 2020.

Song Min-pyo, CEO of Co-Actus, said, “We plan to continuously enhance passenger convenience to establish a beloved service for customers and continue efforts to create jobs where people with and without disabilities work together without discrimination.”

Um Jong-hwan, head of SKT ESG Alliance, stated, “Through this GoyohanM collaboration, we expect many customers to experience the benefits of AI in their daily lives,” adding, “We will continue to promote AI that benefits all customers through barrier-free technology.”

This content was produced with the assistance of AI translation services.