Yeosu "Romantic Pocha Is Improving"

High Satisfaction Reported in Survey of Nangman Pocha Users

Yeosu City in Jeollanam-do recently conducted a satisfaction survey on the Romantic Pocha, which had caused controversy due to overcharging, and the results showed improvement.

According to the city on the 28th, the survey was conducted over 12 days from July 31 to August 13, targeting users of the Yeosu Night Sea Romantic Pocha.

[Photo provided by Yeosu City]

This survey was conducted to identify the actual situation and improve the issues related to the Romantic Pocha, such as overcharging, following some media reports.

A total of 485 people who used the Romantic Pocha participated in the survey, with the largest age group being people in their 20s at 185, followed by 137 in their 30s, 84 in their 40s, and 79 aged 50 and above.

By residential area, 136 were from Gyeongsang Province, 116 from Jeolla Province, 99 from Gyeonggi Province, followed by 65 from Chungcheong, 59 from Seoul, and 10 from Gangwon Province.

The survey included a total of 13 items related to ▶friendliness, ▶cleanliness of the Romantic Pocha, ▶food satisfaction, ▶restroom management, ▶opinions on food menu display, ▶overall satisfaction with the Romantic Pocha, and ▶operation of the Romantic Pocha.

The area with the highest response rate of ‘satisfaction’ or above was ‘friendliness,’ with 426 people (88%) responding positively. This was followed by ▶cleanliness of the Romantic Pocha (409 people, 85%), ▶satisfaction with ordered food (398 people, 82%), and ▶restroom cleanliness and supply status (290 people, 65%).

Regarding the food menu display, the most preferred option was ‘Large (4 persons), Medium (3 persons), Small (2 persons)’ indicated (176 people, 37%), and 162 people (34%) were satisfied with the current ‘4-person standard display.’

The aspects with the highest satisfaction when using the Romantic Pocha were ▶friendliness (203 people, 36%), followed by ▶food taste (163 people, 29%), ▶alcohol prices (145 people, 25%), and ▶other factors such as hygiene and food prices (61 people, 10%).

For providing friendly service, the most necessary items were ▶bright facial expressions (196 people, 34%), ▶polite speech (164 people, 29%), ▶menu explanation (112 people, 20%), ▶customer interest (83 people, 15%), and ▶others (14 people, 2%).

The city interprets that the self-purification efforts by the Romantic Pocha Operation Council and continuous improvement efforts such as on-site experience and monitoring by city officials have been effective following some negative media reports.

A city official said, “It seems that the Romantic Pocha has somewhat improved through self-purification efforts,” adding, “Based on the results of this survey, we will prepare better improvement measures to continue the reputation of Yeosu’s representative tourism content.”

Meanwhile, users who participated in the survey were given promotional fans and hand mirrors for the 2026 Yeosu World Islands Expo to promote the expo.

Asia Economy Honam Reporting Headquarters, Reporter Heo Seon-sik hss79@asiae.co.kr

This content was produced with the assistance of AI translation services.