Geumcheon Tongtong Welfare Call Center Surpasses 300,000 Phone Consultations... 127 Calls per Day

You can receive customized welfare services with just one phone call

Non-face-to-face welfare consultations are also available for easy access to welfare counseling anywhere

‘Hello Anshim Mobile’ project regularly checks on 3,475 people

Geumcheon-gu (Mayor Yu Seong-hoon) announced that the number of consultations at the welfare specialized counseling center, ‘Geumcheon Tongtong Welfare Call Center,’ has surpassed 300,000.

"Hello... I’m doing well, so don’t worry~"

The 300,000th call came from a senior citizen who is a target of the ‘Hello Anshim Mobile’ project. The center makes weekly voice message check-in calls every Monday, and the senior, who missed the call due to physical therapy, checked the missed call record and called the center back.

“This is Kim OO living in 201, 00, Siheung-dong, Geumcheon-gu, Seoul. I’m doing well. I’m calling the Tongtong Welfare Call Center to check in. Are you doing well?” the senior asked about the welfare center staff’s well-being.

‘Hello Anshim Mobile’ is a project operated to supplement the existing human safety network. It contacts 3,475 vulnerable residents from once a week up to 12 times. If no response is received, welfare officers and nurses from the local community center visit the home.

The ‘Geumcheon Tongtong Welfare Call Center’ is the first customized welfare specialized counseling center established by a local government in May 2012. Five social welfare professionals with extensive public and private sector experience work there. They handle an average of 127 welfare consultations daily.

Operating from 9 a.m. to 6 p.m. on weekdays, the consultation areas include ▲ general welfare ▲ low-income support ▲ women and family ▲ disability welfare ▲ health and medical care. With just one phone call, comprehensive consultations are available for welfare benefit applications, rental housing and job support, voucher issuance, and more.

Starting this year, two-way text messaging and the KakaoTalk channel ‘Geumcheon Bokji Toktok’ have been newly launched to allow residents to easily receive welfare consultations anywhere.

Yu Seong-hoon, Mayor of Geumcheon-gu, stated, “Marking the milestone of 300,000 welfare consultations at the Geumcheon Tongtong Welfare Call Center, we will strive to more actively eliminate welfare blind spots.”

This content was produced with the assistance of AI translation services.