'Easy with Naver' IBK Visit Reservations Expanded to All Branches

IBK Industrial Bank announced on the 7th that it will expand the 'Branch Visit Reservation Service,' which allows customers to make advance reservations for branch visits and receive guidance on required documents, to all branches.

IBK Industrial Bank piloted this service at 32 branches starting in November 2021, and after improving some aspects, it has decided to expand the implementation. During the pilot period, feedback from the field was reflected to improve services such as real-time waiting queue information at branches and branch congestion levels by date. Branch congestion is predicted and provided in 30-minute intervals and three levels (Smooth, Normal, Congested) through big data analysis and predictive algorithms.

Unlike other commercial banks whose branch visit reservation services were only available through mobile banking apps, IBK Industrial Bank’s service is notable for being the first in the financial sector to partner with Naver, allowing reservations through 'Naver Reservation' as well.

Branch visit reservations are available for individual customers, starting from the next business day after the application date in one-hour increments. Available reservation services include deposits, funds, trusts, and personal loans. When customers make reservations via Naver, they receive notifications through Naver alerts; when reserving via i-ONE Bank, notification messages are sent via KakaoTalk and SMS, and customers can also check the required documents.

An IBK Industrial Bank official stated, “We expect that customers will find it much more convenient as they can receive consultations at their reserved time without waiting.” They added, “In the future, we plan to expand the service to include financial consultations and consulting for corporate clients as well.”

This content was produced with the assistance of AI translation services.