Hanjin Declares Service Quality Management... "Part of the HanTeam Campaign"

Hanjin announced on the 30th that it held a joint declaration ceremony for 'Service Quality Management' as part of the 'HAN Team' campaign to improve parcel delivery service quality and maximize customer value together with parcel delivery workers and partner companies.

The 'HAN Team' campaign, conducted under the slogan 'We are Hanjin, everyone is HAN Team,' is carried out to ensure continuous growth amid rapidly changing business environments. Centered on Hanjin, parcel delivery and logistics workers at workplaces, domestic and international clients, and partners share customer value and company growth goals, unite, and carry out various activities as one team (HAN Team) to maximize customer value.

To mark the start of the campaign, Hanjin released an introductory video on YouTube and other platforms on the 22nd and held an online declaration ceremony. On the 29th, a joint declaration ceremony for 'Service Quality Management' was held at the Hanjin Parcel Delivery Dongseoul Hub Terminal located in Jangji-dong, Songpa-gu.

The joint declaration ceremony for 'Service Quality Management' was attended by Hanjin Parcel Delivery Headquarters officials, Om Moon-woo, president of the National Hanjin Parcel Delivery Agency Association representing about 830 Hanjin parcel delivery agencies nationwide and approximately 10,000 parcel delivery workers, and Kim Chang-soo, a parcel delivery worker affiliated with an agency located in Jamsil-dong who has worked as a delivery driver for over 15 years.

Also attending as representatives of Hanjin Parcel Delivery partners were Moon Ho-kyung, CEO of the processing company SU Innovation, Choi Gu-heon, CEO of the trunk transportation company Caris Logistics, and Hyun Tae-bong, vice president of the integrated call center operator UNIS.

The declaration ceremony proceeded with an explanation of the Service Quality Assurance System, viewing of the campaign introduction video, reading of the declaration statement, and a commemorative photo session. The Service Quality Assurance System is expected to enhance trust in Hanjin Parcel Delivery and secure loyal customers by increasing next-day delivery guarantee rates, same-day handling rates of customer complaints, and strengthening customer digital experience services such as delivery tracking and notifications for client companies.

A Hanjin official stated, “The service quality for client companies and consumers using Hanjin Parcel Delivery significantly impacts our company’s sustainability. We will continue to work with field workers and partners to provide valuable services to client companies and consumers and strive to maximize customer value.”

This content was produced with the assistance of AI translation services.