Seungro Lee, Seongbuk-gu Mayor, Communicates with MZ Generation Civil Complaint Officers

Seongbuk-gu Holds Communication Meeting with Civil Servants in Charge of Civil Complaints Alongside the Mayor at the Integrated Civil Service Office on the 27th

Seongbuk-gu Mayor Changes into Fresh Work Uniform and Communicates with Civil Complaint Officers in One Heart

Urges Communication with Civil Petitioners Based on Understanding through Listening and Empathy

Seungro Lee, Mayor of Seongbuk District, is listening to civil complaints from MZ generation civil servants in charge and freely exchanging opinions on current civil complaint issues.

Seongbuk-gu (Mayor Lee Seung-ro) held a ‘Communication Meeting with Civil Complaint Officers Alongside the Mayor’ at the Integrated Civil Service Office on the 27th.

At this meeting, a platform for communication was created to listen to the difficulties faced by civil complaint officers handling frontline public service tasks and to share opinions on major civil complaint issues.

On this day, Mayor Lee Seung-ro of Seongbuk-gu changed into a fresh work uniform and communicated with the civil complaint officers in one heart. He also encouraged the frontline staff who brought the honor of being the top institution in the ‘2022 Comprehensive Evaluation of Civil Service’ to Seongbuk-gu Office.

Participants in the meeting shared cases of civil complaint issues and freely exchanged suggestions and opinions for improvement. In particular, Mayor Lee listened to the difficulties of MZ generation civil servants and generously offered advice and encouragement to the staff based on his long public service experience.

Mayor Lee Seung-ro of Seongbuk-gu said, “As residents’ expectations for civil service are gradually increasing and their demands are becoming more diverse, there are many difficulties in handling civil complaints,” adding, “However, communication with civil petitioners must be based on understanding through listening and empathy.” He also stated, “We will make multifaceted efforts, such as providing safety devices like portable protection equipment to ensure a safe working environment for civil service window staff.”

Seongbuk-gu is actively working to boost the morale of civil complaint officers and improve administrative service satisfaction by enacting ordinances for the protection of civil complaint officers, operating portable protective equipment to prepare for verbal abuse and assault complaints, conducting mock drills for special complaints, and implementing healing programs for civil complaint officers.

This content was produced with the assistance of AI translation services.