Hyundai Elevator Launches Advanced Elevator Maintenance Service 'Miri'

Hyundai Elevator announced on the 1st that it will launch ‘MIRI,’ an innovative advanced elevator maintenance service integrating Internet of Things (IoT), Artificial Intelligence (AI), cloud and big data, and robotics technologies. The new service name ‘MIRI’ embodies the commitment to ‘respond in advance before the customer calls to deliver the highest customer satisfaction.’

At the launch event for the advanced maintenance service 'MIRI' held at the Smart Campus Auditorium of Hyundai Elevator's Chungju headquarters, CEO Jo Jae-cheon (fourth from the left) and officials are posing for a commemorative photo. Photo by Hyundai Elevator

Hyundai Elevator held the MIRI launch event at the 4th-floor auditorium of its Smart Campus headquarters in Chungju on the same day. About 400 employees and stakeholders, including Hyundai Elevator CEO Jo Jae-cheon, the labor union chairman, and representatives of service partners, attended the event. The event featured various attractions such as a highlight video of the MIRI service, congratulatory speeches by Hyundai Group Chairwoman Hyun Jeong-eun, CEO Jo Jae-cheon, and the labor union chairman, an introduction to the MIRI service, a robot delivery demonstration, and an experience zone.

In her congratulatory speech, Chairwoman Hyun Jeong-eun said, “MIRI, which embodies future technologies, is a representative case of digital transformation in the elevator industry that upgrades service speed and customer convenience to the next level, and it will play an important role in our future global strategy. Let us work together to realize Hyundai Elevator’s vision, foster win-win cooperation, and achieve technological advancement.”

CEO Jo Jae-cheon emphasized, “The core values pursued by MIRI are ‘communication’ and ‘connection.’ Based on transparent elevator information, we aim to ‘communicate’ with customers and deliver new value through ‘connection’ with various devices such as elevators, smartphones, AI, and robots. We expect MIRI to play a pivotal role in transforming elevators from mere means of transportation into platforms.”

MIRI incorporates the ‘Elevator Availability Increase Technology’ developed by Hyundai Elevator over 33 months since 2020 as a national project led by the Korea Institute for Advancement of Technology, in collaboration with industry, academia, research institutes, and government agencies. It can reduce downtime (operational stoppage time) caused by elevator malfunctions by up to 43% compared to before. The key technologies enabling this include ▲component lifespan measurement models ▲fault detection and classification services ▲pre-fault detection warning services ▲IoT gateways dedicated to elevators. Customers can check the replacement cycles of parts and abnormal signals provided by MIRI to take preemptive action. Even when problems occur, information about the on-site situation is immediately transmitted to maintenance technicians upon reporting, drastically reducing response time.

Services tailored to the upscale and advanced residential trends also stand out. The elevator remote call system ‘MIRI Call,’ linked with AI assistant systems such as Siri and Bixby, reduces waiting times for boarding and enhances convenience. ‘MIRI View,’ based on intelligent video analysis and voice recognition technologies, protects passenger safety by immediately notifying managers or customer centers via AI in case of emergencies or abnormal situations, enabling rapid response.

Additionally, the service includes elevator-robot linkage technology, which is gaining attention as it expands to hospitals, hotels, and mixed-use complexes, as well as building management system (BMS), security solutions, and digital signage integration services.

This content was produced with the assistance of AI translation services.