Traveliji "Travel Departure Day 2 Customer Feedback Immediately Reflected"

Introduction of 'Travel Satisfaction Survey'
Service Improvement through Real-Time Evaluation

Gyowon Tour's travel brand 'Yeohaengiji' announced on the 3rd that it will introduce a 'Satisfaction Survey During Travel' to provide better travel services to customers.

The satisfaction survey during travel is a system that listens to customers' improvement opinions in real time on the second day after the trip departs and immediately reflects them in the product. Yeohaengiji plans to identify improvements through a total of two surveys, including the existing 'Post-Travel Satisfaction Survey,' and apply them to the products to enhance customer satisfaction.

The main items include ▲satisfaction with the current ongoing trip ▲satisfaction with the guide's (leader's) event management ▲matters requiring immediate improvement and reflection.

The results of this survey are delivered to the product manager as soon as the customer inputs their opinion. The product manager immediately reflects the improvement opinions and communicates the processing results to the customer.

A Yeohaengiji official stated, "While the existing customer satisfaction surveys focused on post-management, the newly introduced satisfaction survey during travel aims to continuously increase customer satisfaction until the moment the trip ends through real-time improvements," adding, "We will maximize customer satisfaction through differentiated products and high-quality services unique to Yeohaengiji."

This content was produced with the assistance of AI translation services.