"From Loans to Post-Management with Ease"... Jungjin Gong Expands Non-Face-to-Face Financial Transactions
Expansion of Non-Face-to-Face Electronic Contract Implementation
The Small and Medium Business Corporation (Chairman Kim Hak-do, hereinafter referred to as SBC) announced on the 7th that, as part of a system overhaul to respond to the digital finance era, it will expand the scope of non-face-to-face electronic agreements and introduce an online application system for post-management.
Since its implementation in March last year, the non-face-to-face electronic agreement has reduced the time and cost incurred by small and medium enterprises during the policy fund loan process and improved employee work efficiency through digitalization of tasks. According to an external customer satisfaction survey, over 99% responded positively. Compared to the existing face-to-face method, it saved about 4 hours of customer time per agreement and reduced 300,000 sheets of paper documents last year.
To enhance customer convenience and accelerate the spread of non-face-to-face financial transactions, SBC expanded the scope of electronic agreements to cover all operating funds starting from the 2nd. Post-loan management tasks will also be provided as digital services. By using digital services, customers can fill out and submit post-management application forms online, which were previously submitted by mail or in person, such as liquidity support system, business status change reports, collateral inspection, and loan usage checks. Since document submission is web-based and available anytime and anywhere, there is no need to print, affix seals, or visit in person.
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Kim Hak-do, Chairman of SBC, said, "SBC is actively promoting the digitalization of policy finance for small and medium enterprises from application to evaluation, loan, and post-management to expand non-face-to-face financial transactions," adding, "At the same time, we will strive to advance a customer-centered policy support system that includes digitally marginalized groups."
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