Governor Kim Dong-yeon Encourages Civil Service Staff on the 1st Civil Complaints Day

Gyeonggi Province Governor Kim Dong-yeon is visiting civil service staff to encourage them on the occasion of the 1st Civil Complaints Day on the 24th.

[Asia Economy (Suwon) = Reporter Lee Young-gyu] On the 24th, Gyeonggi Province Governor Kim Dong-yeon visited and encouraged the staff of the Open Civil Petition Office and the Investigation Officer’s Office at the provincial government building, who are in charge of handling civil petitions, in celebration of "Civil Petition Day."

On this day, Governor Kim visited the Open Civil Petition Office located on the first floor of the government building and said, "The Civil Petition Office is the frontline contact point meeting the residents of Gyeonggi Province," adding, "Please respond to all petitioners as if they were your family, friends, or elderly family members."

In the past three years, the number of civil petitions handled by Gyeonggi Province through legal petitions, the National Sinmungo (online civil petition system), the 120 call center, and the "Requests to the Governor" platform were approximately 1,187,000 cases in 2020, 1,471,000 cases in 2021, and 827,000 cases as of September 2022. Among these, about 2,000 petitions are processed daily through the 120 call center alone.

The provincial Open Civil Petition Office employs a total of 118 staff members, including 25 at the Gwanggyo Government Building Open Civil Petition Office and 93 in the Paldal Government Building Call Center team. Earlier, on the 11th, Governor Kim visited the call center team at the old Gyeonggi Province government building located in Paldal-gu to encourage the staff.

On the same day, Governor Kim also visited and encouraged the Civil Petition Investigation Team and the Ombudsman Operation Support Team on the 12th floor of the Investigation Officer’s Office.

The Civil Petition Investigation Team investigates issues causing inconvenience to the public due to illegal, unfair, or passive dispositions by administrative agencies and other organizations, having handled 740 petitions last year. As of September this year, they have processed 758 cases.

The Ombudsman Operation Support Team handles public grievances arising from unreasonable systems, having received 80 cases last year and achieved 5 system improvements. This year, they have received 81 cases and led to 12 system improvements as of now.

Meanwhile, the first Civil Petition Day of this year was established on November 24th according to Article 7-2 of the Civil Petition Handling Act, meaning "to serve each and every citizen 24 hours a day."

This content was produced with the assistance of AI translation services.