T'way Air Ranks No.1 in Global Customer Satisfaction for LCC Sector for 8 Consecutive Years

Recognition for Enhancing Customer Convenience Including Introduction of Large Aircraft and Expansion of International Routes

T'way Air was selected as the No. 1 LCC for eight consecutive years in the 2022 Global Customer Satisfaction Survey conducted by the Global Management Association. The photo shows the certification ceremony held on the 23rd of last month in Jeju Island.

[Asia Economy Reporter Kiho Sung] T'way Air announced on the 8th that it has been ranked first in the low-cost carrier passenger transportation service sector for eight consecutive years in the Global Customer Satisfaction Index (GCSI) survey.

In line with this year's reopening period, T'way Air is making swift efforts to expand its global routes following the normalization of international flights. In May, it became the first domestic LCC to launch a new route between Incheon and Singapore, and on the 6th of this month, it newly launched the Incheon-Ulaanbaatar route, continuously expanding air routes to provide customer convenience.

In addition, it has resumed operations on Southeast Asian and Oceania routes such as Incheon to Bangkok, Da Nang, Kalibo (Boracay), Guam, Saipan, Cebu, and Daegu to Da Nang and Bangkok, as well as Japanese regional routes including Incheon to Tokyo, Osaka, and Fukuoka.

Furthermore, T'way Air completed the introduction of three large aircraft A330-300s in the first half of this year. In spring, these were deployed on the high-demand Gimpo-Jeju route to alleviate seat shortages, and large aircraft were also deployed on the newly launched Singapore and Ulaanbaatar routes, presenting a new model that allows convenient travel at reasonable fares.

Additionally, through a partnership with the OTT service 'Watcha,' T'way Air provided content usage vouchers to passengers, strengthening in-flight entertainment services, and also made efforts to establish a convenient payment environment by expanding various domestic and international simple payment services.

A T'way Air official stated, "We are honored that our efforts to provide diverse and differentiated customer services have been recognized," and added, "We will continue to review and reflect on various aspects to improve global customer satisfaction based on our safety capabilities."

This content was produced with the assistance of AI translation services.