31 Institutions Including Korea Meteorological Administration, Gyeonggi-do, and Eumseong-gun, Chungbuk Selected as Best Civil Service Providers

Ministry of the Interior and Safety & Anti-Corruption and Civil Rights Commission Announce '2021 Civil Service Comprehensive Evaluation' Results

[Asia Economy Reporter Lim Cheol-young] As a result of the comprehensive evaluation of civil complaint services, the Ministry of Science and ICT, the Ministry of Food and Drug Safety, the Korea Meteorological Administration, the Korea Forest Service, the Busan Metropolitan Office of Education, and the Daegu Metropolitan Office of Education were selected as the best institutions. Among metropolitan local governments, Daejeon Metropolitan City and Gyeonggi-do were selected, and among basic local governments, 23 institutions including Paju-si in Gyeonggi-do, Eumseong-gun in Chungbuk, and Seongdong-gu in Seoul were selected.

On the 12th, the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission announced the results of the '2021 Comprehensive Evaluation of Civil Complaint Services,' which assessed the level of civil complaint services of various administrative agencies. This evaluation was conducted on 306 institutions, including 46 central administrative agencies, 17 city and provincial offices of education, and 243 metropolitan and basic local governments.

In this evaluation, the Korea Meteorological Administration, selected as the best institution among central administrative agencies, was recognized as an excellent institution in civil complaint administration strategy and system, operation of civil complaint systems, and handling of complaints through the National Sinmungo (online civil complaint system). In particular, it was acknowledged as a best practice for providing image-based multilingual weather disaster safety services using KakaoTalk for multicultural families, improving information readability and accessibility, thereby eliminating blind spots related to disaster and safety accidents.

Gyeonggi-do was evaluated as an excellent institution among metropolitan local governments in the operation of civil complaint systems, National Sinmungo, and handling of grievance complaints. Regarding welfare policies, it was recognized as a best practice for implementing the ‘Gyeonggi Alim Talk’ service, which uses MyData to provide customized welfare information, application timing notifications, and certificate (document) management, thereby enhancing convenience related to civil complaint applications.

The Busan Metropolitan Office of Education was evaluated as an excellent institution among city and provincial offices of education in civil complaint administration strategy and system, National Sinmungo, and handling of grievance complaints. It was highly evaluated for negotiating and supporting prompt and fair civil complaint handling plans through 'Visiting National Sinmungo Civil Complaint Consulting' for affiliated institutions with high complaint frequency, and also received good evaluations for developing and utilizing an automated civil complaint response program capable of providing responses that meet the purpose of the complaints.

The Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission will provide government awards and financial incentives such as special grants to the selected excellent civil complaint service institutions, and plan to share and spread best practices to all administrative agencies. Additionally, for institutions with poor evaluation results, follow-up management will be strengthened by providing education and consulting to improve civil complaint handling and management capabilities, continuously enhancing the level of civil complaint services.

Vice Minister Ko Gyu-chang said, “This evaluation is meaningful in systematically assessing the level of civil complaint services of each institution to expand user-centered civil complaint convenience desired by the public, strengthen the civil complaint administration system, National Sinmungo, and grievance complaint handling capabilities, and ultimately improve the level of public services.”

“We will continue to make our best efforts so that the public can feel the practical changes in civil complaint services in their daily lives,” he added.

This content was produced with the assistance of AI translation services.