KT Initiates Compensation Process for Customers Affected by Network Outage... Dedicated Website and Call Center Operated

[Asia Economy Reporter Seulgina Jo] KT has recently begun the full-scale customer compensation process related to the recent telecommunications outage incident.

KT announced that from 2 PM on the 5th, it will operate a dedicated support center for compensation for the next two weeks.

The dedicated support center is operated through a dedicated website (check.kt.com) and a dedicated call center (080-001-0100). At the support center, customers can check their eligibility for compensation and the compensation amount. The eligible customers include all wireless, internet, IP phone, and corporate product customers. Compensation will be provided as a lump-sum discount on the December billing without a separate application process.

The amount of the discount can be confirmed after the 14th. Currently, only eligibility inquiries are available.

The dedicated call center was established to assist customers who have difficulty using the website and those who were omitted from the small business category for additional applications. Additional compensation eligibility will be reviewed based on the complaints received.

This follows the recurrence prevention measures and compensation plan recently disclosed by KT. Previously, KT announced a compensation plan averaging 1,000 KRW per subscriber and 7,000 to 8,000 KRW for small business customers.

This content was produced with the assistance of AI translation services.