Shinhan Bank Signs Business Agreement with Zynapse... Providing AI-Based New Customer Communication Service

Kim Cheol-gi, Head of Digital Innovation Group at Shinhan Bank (left), Joo Dong-won, CEO of Zynapse, and Jung Sang-hoon, Head of SI Finance Division at Shinhan Capital, are posing for a commemorative photo after signing a business agreement.

[Asia Economy Reporter Kwangho Lee] Shinhan Bank announced on the 18th that it has signed a business agreement with Zynapse to provide new financial services utilizing voice generation technology.

Zynapse is a company that possesses AI technology that converts sentences input in various languages into voice for chatbots and voicebots, as well as natural language understanding technology that induces natural conversations.

Through this business agreement, both companies plan to advance Shinhan Financial Group's integrated AI contact center, closely collaborate on new business development related to financial data with Shinhan Bank's AI Research Center, AICC, and promote tight business cooperation.

Through this, Shinhan Bank plans to provide digital innovation services utilizing AI technology, and it is expected that by combining AI technology with channels for customer communication in the future, they will be able to draw a blueprint for future financial services.

A Shinhan Bank official stated, "We will enable AI-based consultations in various chatbots and voicebots responsible for customer counseling to further enhance customers' satisfaction with financial services," adding, "Based on this, we will expand channels where AI and customers communicate in line with Shinhan Financial Group's vision of 'Easier, More Comfortable, and Newer Finance.'"

This content was produced with the assistance of AI translation services.