Dongyang Life Insurance Simplifies Additional Document Submission for Acquisition Review via Mobile... Reduces Review Time

On the 28th, Dongyang Life announced that it has introduced a new contract supplementation processing system that allows customers to immediately handle additional document requirements through mobile devices during the underwriting review process.

[Asia Economy Reporter Oh Hyung-gil] Dongyang Life Insurance announced on the 28th that it has introduced a new contract supplementation process that allows customers to immediately handle additional document requirements via mobile during the underwriting review process.

Previously, if additional documents were required during the underwriting process, the agent had to request them from the customer, receive the related documents back from the customer, and then forward them to the underwriting staff.

The new contract supplementation process allows customers to handle the process directly via mobile without going through the agent, simplifying the procedure and enhancing personal information management.

For customers who need to submit documents, a notification message containing a supplementation processing link is sent. Customers can access the link or Dongyang Life Insurance’s mobile website to directly capture the relevant documents or send images of the documents saved on their smartphones.

Additionally, if detailed disclosures such as illness or occupation are required, customers can fill out the relevant information on their smartphones, sign it by hand, and then send it.

A Dongyang Life Insurance official stated, "We expect to improve customer accessibility in a non-face-to-face environment through the smartphone-based new contract supplementation process and enhance work efficiency by shortening the time required to establish new contracts."

This content was produced with the assistance of AI translation services.