SK C&C Begins Next-Generation System Construction for KB Savings Bank

[Asia Economy Reporter Buaeri] SK Inc. C&C announced on the 17th that it has launched the 'KB Savings Bank Next-Generation System Construction Project.'

The KB Savings Bank next-generation system was promoted to quickly discover future financial businesses based on digital technology and provide high-quality financial services to customers through automation and intelligence.

SK Inc. C&C will build the next-generation system linked with KB One Cloud 'K Region,' the joint platform of KB Financial Group, over 17 months. By integrating and managing customer information covering both the bank's account system and information system, it will secure financial marketing capabilities tailored to individual bank customers. It also plans to enhance the level of work intelligence based on artificial intelligence (AI) and big data.

SK Inc. C&C will particularly implement a 'multi-channel one-stop digital financial service' system that integrates customer touchpoints into one. It will advance systems such as visible ARS and chatbots and provide customized services through financial big data analysis. Customers will receive optimal financial services suited to their financial preferences and situations regardless of whether they use consultation services through branches, internet banking, or mobile banking channels.

In addition, SK Inc. C&C analyzes customer tendencies and transaction types to detect and measure customer interest in financial products and supports real-time financial product marketing proposals to customers. It also provides functions such as IT service request management, IT asset management, fault management, and performance management all at once.

Jedu Park, Head of Financial Digital Group 1 at SK Inc. C&C, said, “With this next-generation system construction, we have supported the rapid digital innovation of KB Savings Bank,” and added, “We will continue to actively provide and support various digital platforms and solutions such as AI, big data, and blockchain necessary for KB Savings Bank’s digital transformation process.”

This content was produced with the assistance of AI translation services.