Kibo, Awarded 'Excellent Grade' in Public Institution Customer Satisfaction for 7 Consecutive Years

Practicing Customer Satisfaction Management Through Continuous Innovation in Customer Service

[Asia Economy Reporter Kim Cheol-hyun] The Korea Technology Finance Corporation (Chairman Jung Yoon-mo, hereinafter referred to as Kibo) announced on the 30th that it received an excellent grade in the '2020 Public Institution Customer Satisfaction Survey' conducted by the Ministry of Economy and Finance. With this, Kibo has recorded an excellent grade for seven consecutive years since 2014.

The Public Institution Customer Satisfaction Survey is conducted annually targeting customers who have received services, in accordance with the Act on the Management of Public Institutions, to improve the quality of services provided by public institutions. The 2020 survey covered a total of 243 public institutions, including 25 public enterprises, 91 quasi-governmental institutions, and 127 other public institutions.

Among the 91 quasi-governmental institutions, 10 institutions including Kibo received excellent grades. Kibo recorded high scores in all areas, including service quality (93.5 points), social responsibility (92.5 points), and overall customer satisfaction (92.5 points).

Despite the difficult conditions caused by COVID-19 last year, Kibo promoted the improvement of service quality through continuous expansion of customer convenience systems. Chairman Jung Yoon-mo of Kibo stated, "Achieving an excellent grade for seven consecutive years is the result of practicing customer satisfaction management through continuous innovation in customer service." He added, "Kibo will continue to practice customer-friendly open management based on active communication with customers and listen to their voices to carry out various activities that meet their expectations."

This content was produced with the assistance of AI translation services.