Hanwha Life Insurance Pledges Consumer Protection Charter Ahead of Financial Consumer Protection Act Enforcement

Hanwha Life held a "Financial Consumer Protection Charter Pledge Ceremony" on the 10th at the 63 Building in Yeouido, affirming its commitment to protecting financial consumers.

[Asia Economy Reporter Oh Hyung-gil] Hanwha Life Insurance announced on the 10th that it held a 'Financial Consumer Protection Charter Pledge Ceremony' at the 63 Building in Yeouido and pledged to practice financial consumer protection.

The company explained that the event was organized to announce firmly to both internal and external parties the core value of financial consumer protection in accordance with the 'Financial Consumer Protection Act' to be enforced on the 25th, based on the management philosophy of 'Together Far.' The pledge ceremony was attended by Ye Seung-joo, CEO of Hanwha Life Insurance, Kim Jung-soo, Head of Consumer Protection Office at Hanwha Life Insurance, and representatives from the sales division.

The Financial Consumer Protection Charter includes a code of conduct such as ▲providing optimal products and services ▲complete sales ▲customer service ▲prevention of customer complaints ▲management of customer information ▲protection of customer assets.

Hanwha Life Insurance conducted an online pledge for employees and planners and established a cyber education course titled 'Complete Mastery of the Financial Consumer Protection Act' to strengthen its commitment to protecting financial consumers.

All employees and financial planners (FPs) of Hanwha Life Insurance must complete the cyber education by the 24th, covering the purpose of the Financial Consumer Protection Act, the six major sales principles, understanding the right to cancel illegal contracts, and the current status of fines for legal violations.

CEO Ye Seung-joo said, "Consumer protection is a valuable value that must be internalized as an organizational culture," and added, "We will fulfill our responsibility to contribute more to the enhancement of financial consumers' rights and interests on the occasion of the enforcement of the Financial Consumer Protection Act."

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