"Breaking Communication Service Barriers" KT Launches Multilingual Notification Text Service

Service Launch Providing Over 610 Types of Multilingual Guide Messages for Foreign Customers
Starting with English, Chinese, and Vietnamese, Plans to Expand Languages and Service Scope

[Asia Economy Reporter Eunmo Koo] KT is launching a multilingual text notification service for foreign customers.

KT announced on the 21st that starting from the 22nd, foreign customers who reside long-term in Korea and use KT services will be able to receive notification messages (MMS) written in three languages: English, Chinese, and Vietnamese.

KT provides a total of about 610 types of text notification services in multiple languages, including approximately 410 essential notifications that customers need to know from the time of subscription and activation to service usage and bill payment, as well as the most frequently received inquiries through the customer center. This service is available to customers subscribed to KT’s mobile, internet, and IPTV services, and the languages offered and service scope will be continuously expanded in the future.

The multilingual text notification service can be applied for by visiting a nearby agency or through the dedicated foreign customer center. Customers can select their preferred language and receive notification messages written in that language along with Korean. Additionally, foreign customers can check detailed usage charges and membership point status on the dedicated foreign customer website.

Park Hyo-il, Executive Director of KT’s Customer Experience Innovation Headquarters, said, “As a global country with 2.2 million foreign residents and a leading IT powerhouse, foreign customers should be able to use world-class IT services without inconvenience. We will eliminate language barriers and continuously develop customized services so that all customers, including foreign customers, can enjoy equal service experiences and benefits when using KT’s services, thereby expanding our self-innovation cases.”

This content was produced with the assistance of AI translation services.