Kyowon Group Suite Hotel Jeju Introduces Contactless 'Self Check-in and Check-out'
Reducing Face-to-Face Service and Waiting Time with Kiosks
Enhancing Service Quality with 1:1 Concierge Using Existing Staff
Kyowon Group Suite Hotel Jeju announced on the 4th that it has introduced a 'self check-in/out' system to strengthen contactless services. Photo by Kyowon Group
View original image[Asia Economy Reporter Kim Heeyoon] Kyowon Group's Suite Hotel Jeju announced on the 4th that it has introduced a 'self check-in/out' system to strengthen contactless services.
According to Kyowon Group, Suite Hotel's self check-in/out is a contactless service that allows customers to complete the check-in and check-out procedures without directly facing hotel staff. It reduces the frequency of face-to-face contact with staff and waiting times, and customers can receive assistance from the lobby manager at any time if needed.
First, guests can use three kiosks installed in the first-floor lobby to handle all hotel services contactlessly, including room assignment, check-in/out, payment, and parking. Check-in is available only for customers with prior reservations, and at check-out, guests insert their room key into the kiosk to settle any additional charges. After payment, a mobile electronic receipt is issued, completing the check-out process.
Suite Hotel Jeju plans to convert existing front desk staff into lobby managers. They will focus on improving service quality by strengthening one-on-one concierge services based on customer requests. The concierge service is provided as a guide that handles everything comprehensively according to hotel guests' requests.
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A Suite Hotel representative said, "With the increased preference for contactless services due to the spread of COVID-19, we introduced the self check-in/out service that allows guests to conveniently handle all hotel procedures," adding, "We plan to expand the service to Suite Hotel Namwon and Gyeongju branches within the first half of this year."
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