Suncheon-si, Eupmyeon-dong Administrative Service Satisfaction Rises for 3 Consecutive Years

[Asia Economy Honam Reporting Headquarters Reporter Lee Hyung-kwon] Suncheon City (Mayor Heo Seok) has seen a positive response rate increase for three consecutive years in this year's satisfaction survey on on-site administrative services in eup, myeon, and dong districts.

This survey was conducted over five days last month through telephone interviews by a professional research agency targeting 1,000 citizens aged 19 and older within the jurisdiction to actively reflect citizens' voices in city administration by understanding their perception and satisfaction with city governance.

First, satisfaction with on-site eup, myeon, and dong services and civil administrative services showed a slight but steady increase each year.

In 2018, satisfaction increased by 8.4%, followed by 0.9% last year, and 0.4% this year, resulting in 45.3% satisfied, 45.6% neutral, and 9.1% dissatisfied. Compared to last year, satisfaction and neutral responses increased by 0.9%, while dissatisfaction decreased by 0.9%.

Among administrative areas in eup, myeon, and dong, the function that needs strengthening the most was daily civil complaints at 30.9%, followed by welfare functions (22.5%), listening to citizens' voices (19.2%), and resolving long-standing projects (12.3%).

In particular, in eup and myeon areas, strengthening the resolution of residents' long-standing projects (20.2%) showed higher interest than average, indicating the need for administrative services tailored to regional characteristics.

Meanwhile, the best policy this year was selected as the ‘Confirmation of Hosting the 2023 Suncheonman International Garden Expo (24.3%)’, followed by ‘COVID-19 support and overcoming efforts such as the mask-wearing campaign (19%)’, and ‘Formation and operation of the Suncheon National University Medical School Attraction Promotion Committee (17%)’, which were highly evaluated as policies directly related to citizens.

Suncheon City plans to identify insufficient areas requiring improvement and supplementation based on this satisfaction survey result and to discover and promote citizen-tailored policies.

A Suncheon City official self-assessed, “Considering this year's unprecedented COVID-19 crisis situation, the three consecutive years of increased positive evaluations of administration signify our efforts to communicate with citizens through administrative services that meet their demands.” He added, “We will actively collect citizens' opinions presented during this survey process and do our best to enhance satisfaction with administrative services by responding to the post-COVID-19 era and discovering citizen-tailored policies.”

This content was produced with the assistance of AI translation services.