"AI Robot Serves Shabu-Shabu" KT DX Opens Dining Outlet

[Asia Economy Reporter Koo Chae-eun] An AI robot that refills vegetables, broth, meat, and more at shabu-shabu restaurants is being introduced. KT has implemented a digital transformation (DX) pilot service where an AI robot serves customers at dining establishments.

According to KT on the 9th, KT has partnered with the food service company Sun@Food to launch a customized AI service at the shabu-shabu restaurant "Genie Room." Shabu-shabu restaurants often receive frequent customer requests for refills of meat, vegetables, and broth, and it is common to see crowded lines at the refill bar. Inspired by this, KT created a service where customers can make requests via voice through the Giga Genie device placed at their table, and the AI serving robot delivers refill items, side dishes, bottled water, and more directly to their seat. Additionally, the service supports casual conversations such as "How's the weather today?" and "Play an exciting song," as well as music playback through Genie Music. This service is available at the "Modern Shabu House Gwanghwamun D Tower Branch."

The 2nd generation AI serving robot was jointly developed in June of this year with Hyundai Robotics, in which KT has invested shares. It is equipped with cutting-edge software including 3D spatial mapping technology and autonomous driving technology developed in-house by KT’s AI Robot Business Unit. This allows the robot to freely navigate narrow aisles between tables. When obstacles are detected, it flexibly avoids them to reach its destination. Additionally, when the battery is low, it automatically returns to the charging station to recharge. KT plans to offer various functions in the future, including robot calling and voice control, beyond just serving.

Jeon Hong-beom, Vice President and Head of KT’s AI/DX Convergence Business Division, said, “The AI-based DX pilot service for the dining industry introduced by KT will enhance operational efficiency for store owners, reduce fatigue for staff, and simultaneously provide customers with a unique experience and satisfaction.” He added, “KT will continue to promote AI-based DX in the dining industry leveraging technologies such as AI, big data, and robotics.”

This content was produced with the assistance of AI translation services.