SK Telecom to Significantly Expand Foreign Language Telecom Services for the Multicultural Era

[Asia Economy, reporter Cho Seulgina] SK Telecom announced on November 9 that it will significantly expand its foreign language telecommunications services under the motto "Like a Local," as South Korea enters an era with 2.2 million multicultural residents.

For the first time among mobile carriers, the company will offer English-language services through its main mobile app. Foreign customers can use the Mobile T World app to check their data usage, T Membership discounts, and payment history in real time, as well as view detailed descriptions of key products and services, including the prepaid service "MIRI."

In addition, SK Telecom will provide foreign language consultation services at around 30 T World stores nationwide. The locations of T World stores in Seoul, Gyeonggi, Busan, Gwangju, and other regions that offer foreign language consultation can be easily found through the Mobile T World app. Stores offering these services display a certification sticker with the phrase "WELCOME." The ICT multiplex T Factory, which recently opened near Hongdae, also supports English-language services.

Foreign customers can also receive support through the customer service call center. Foreign users of SK Telecom can call 114 from their mobile phones to receive activation support just like Korean customers. The consultation system automatically recognizes foreign callers and connects them to a representative who can speak English, Chinese, or Japanese.

Han Myungjin, Head of MNO Marketing Group at SK Telecom, stated, "Our goal is to contribute to enhancing the national image by providing world-class telecommunications services to foreigners residing in or visiting Korea," and added, "We will continue to look for ways to make SK Telecom services easier and more convenient for foreigners, just as they are for Korean customers."

This content was produced with the assistance of AI translation services.