Korean Air Receives Top Ratings in All Categories of the '2019 Air Traffic Service Evaluation'

All Three Categories of Timeliness, Safety, and Consumer Protection Receive Grade A

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[Asia Economy Reporter Yoo Je-hoon] Korean Air announced on the 2nd that it received the highest rating in all evaluation categories in the '2019 Air Traffic Service Evaluation' announced by the Ministry of Land, Infrastructure and Transport on the 27th of last month.

The Ministry's Air Traffic Service Evaluation is conducted annually on both domestic and foreign airlines to protect air traffic users under the current Aviation Business Act by assessing airlines' punctuality, safety, consumer protection, and satisfaction.

Detailed evaluation items include punctuality rates for domestic and international flights, safety culture of the company, accident occurrence rates, imposed fines, and consumer satisfaction factors such as administrative sanctions and the number of damage relief cases received.

In this evaluation, Korean Air received the highest grade of 'A (Excellent)' in the three categories of punctuality, safety, and consumer protection, and was rated as 'satisfactory' in the user satisfaction category. Previously, Korean Air ranked first for 16 consecutive years in the air passenger transport service category at the 2020 Global Customer Satisfaction Index (GCSI) awards hosted by the Korea Global Management Association.

Korean Air stated, "Despite the difficulties in air travel caused by the novel coronavirus disease (COVID-19), we have introduced the Care First integrated quarantine program to ensure customers' safe flights. In addition, we are making every effort to improve customer service quality in various areas, such as enhancing convenience for users by improving our website and mobile app in line with the trend toward contactless services."

This content was produced with the assistance of AI translation services.