KT Launches Smart Internal Messenger KT Works

[Asia Economy Reporter Koo Chae-eun] KT launched 'KT Works,' a business messenger combining messaging and video conferencing, on the 2nd. KT Works is the first product introduced by KT, which has redefined its identity as a digital platform company beyond a telecommunications provider, to target the B2B (business-to-business) market.

A KT official explained, "Communication is divided into a familiar messenger format, and work sharing is organized in a post timeline format within the KT Works interface." The timeline in the form of posts provides shortcut functions to launch video conferences immediately or bring up important schedules. The intention is to maintain real-time communication while allowing collaboration to start anytime.

The main features of KT Works include a 'systematic workflow' that categorizes work into five process stages and accurately assigns responsible personnel and dates within the organization for checking; 'video conference integration' used for chatting and other purposes within projects; an 'invitation feature' that allows easy collaboration with external partners on a project basis; and a sophisticated 'notification function' that considers privacy protection and real-time work updates. Additionally, security has been enhanced?addressing the weaknesses of messenger-based collaboration tools?through features such as data encryption, access/view/download controls, and secure chat.

KT plans to sequentially release a range of digital innovation products used in business settings. Besides KT Safetalk, a document centralization product launched in August, and KT Works, KT will release KT Meet, a video conferencing product, in November, and integrate it with DaaS, a cloud PC product, within the year to lead innovation in corporate work styles. Furthermore, to maximize work convenience, KT will continuously differentiate its services by applying KT AI technology, introducing chatbots, Giga Genie integration, and AI meeting minutes.

Park Yoon-young, President of KT's Enterprise Division, stated, "KT Works will guarantee business continuity for companies and provide a DX experience that enhances remote work productivity." He added, "In the future, KT Digital Works will expand into the 'Digital Work Center' business, which digitalizes workspaces by combining AI technology and 5G networks."

This content was produced with the assistance of AI translation services.