From December, Financial Supervisory Service Complaint Notices Also Sent via 'KakaoTalkwasshong'

Introduction of Mobile Electronic Registered Mail System

[Asia Economy Reporter Kim Hyo-jin] From the end of this year, notifications from financial supervisory authorities related to voice phishing and various civil complaint tasks can be received via KakaoTalk.

The Financial Supervisory Service (FSS) announced on the 2nd that it plans to establish a 'mobile electronic registered mail system' with this content and start the service from December.

Currently, the notification process is conducted through paper registered mail. The FSS reported that about 400,000 paper registered mails were sent last year.

Due to the delivery time of paper registered mail (1-3 days) and low receipt rates (56.8%) caused by address changes or absence at the address, there have been continuous calls for improving the notification method efficiently.

The cost of sending paper registered mail has also been increasing continuously: 560 million KRW (245,000 cases) in 2017, 650 million KRW (286,000 cases) in 2018, and 900 million KRW (397,000 cases) last year.

To resolve these issues and enhance the convenience of financial consumers, the FSS decided to introduce a mobile electronic registered mail system using the platform of KakaoPay, which has been designated as a mobile electronic registered mail intermediary (certified electronic document intermediary).

After the FSS generates electronic documents (electronic registered mail) such as voice phishing damage refund notifications and civil complaint response letters, they will be sent via KakaoTalk through KakaoPay, and consumers will view them after mobile identity verification.

Example of Sending Mobile Electronic Registered Mail

An FSS official explained, "Among the six certified electronic document intermediaries currently available, KakaoPay was chosen because it has the most established cases and is easily accessible through KakaoTalk."

According to the current 'Electronic Documents and Electronic Transactions Basic Act,' electronic documents sent and received through certified electronic document intermediaries have the same legal effect as general registered mail.

Regarding voice phishing damage refund notifications, if the electronic registered mail is not viewed within 1-2 days after sending, the FSS plans to immediately send paper registered mail.

For civil complaint responses, complainants can directly select mobile electronic registered mail as the receipt method when applying for a complaint, and only those who choose this option will receive the documents via electronic registered mail.

The FSS expects that the mobile electronic registered mail service will enable accurate delivery to the parties involved and improve the receipt rate of registered mail.

Assuming a 50% receipt rate for paper registered mail, the FSS forecasts that about 430 million KRW in annual costs could be saved based on last year's figures.

This content was produced with the assistance of AI translation services.