NH Nonghyup Bank Implements Korea's First 'Mobile-Based RPA Fault Inspection System'

[Asia Economy Reporter Kangwook Cho] NH Nonghyup Bank announced on the 24th that it has implemented Korea's first RPA (Robotic Process Automation) fault inspection system operating from the customer's perspective in a mobile environment.

The RPA technology implemented this time inspects services through the same path that customers use in the mobile app. It is being evaluated as presenting a new paradigm by shifting from the existing system-centered service inspection methods such as servers and networks to customer-centered inspection methods, and a BM patent registration for this system is also being pursued.

Wigilryang, Head of IT Digital Finance Department (fourth from the left), and RPA personnel (from the left, Deputy Manager Choi Yongwook, Deputy Manager Song Sanghoon, Team Leader Jo Hanseong, Head Wigilryang, Assistant Manager Im Hansol, Manager Ahn Jaehyun) are monitoring robots in the RPA Lab.

Sang-guk Park, Head of IT Division at NH Nonghyup Bank, said, "The RPA system we built this time was developed directly through NH Nonghyup Bank IT's own capabilities, laying the foundation to provide high-quality non-face-to-face services 24/7, 365 days a year." He added, "We will continue to actively utilize new technologies such as RPA to further accelerate the realization of a customer-centered digital human bank."

This content was produced with the assistance of AI translation services.