Hyundai Construction Introduces Chatbot & Chat Consultation Solution Exclusively for Sales

[Asia Economy Reporter Yuri Kim] Hyundai Engineering & Construction announced on the 7th that it has established an artificial intelligence (AI)-based chatbot for sales information inquiries and a chat consultation solution service. This is part of the untact (non-face-to-face) services to prevent the spread of the novel coronavirus infection (COVID-19).

A chatbot is a program implemented to have conversations with users and can be used in fields requiring consultation and dialogue. Hyundai Engineering & Construction introduced the independent cloud chatbot & chat consultation solution from the chatbot specialist company 'Gitple Chat' and first applied it to 'Hillstate Dongin Central,' which is being sold this month. It can be used through one-on-one chat inquiries when accessing the homepage.

The FAQ bot can quickly respond to simple but frequently asked questions from customers, such as basic complex information, number of parking spaces, shuttle bus stops within the complex, and various convenience systems. This helps prevent overburdening of consultants and allows 24-hour response. Questions related to subscription deposits, whether a funding plan has been prepared, and other subscription-related matters can also be answered. For other questions consumers are curious about, one-on-one chat consultation with a consultant is available. Customers can quickly resolve their questions without visiting the model house or making a phone call.

Hyundai Engineering & Construction expects that the demand for non-face-to-face customer services related to sales will continue to increase even after COVID-19 ends and is preparing related services. For complexes currently on sale or scheduled for sale, cyber model houses are open so that customers can comfortably view the complexes. On the homepage, users can check VR of units, aerial VR, and e-catalogs. On the YouTube channel 'Hills Casting,' real estate experts and famous broadcasters appear to provide information on the location of sales complexes and interior videos of model houses.

A Hyundai Engineering & Construction official said, "With the introduction of the country's first chatbot & chat consultation solution service, we will work harder to provide services tailored to customers' lifestyles."

This content was produced with the assistance of AI translation services.