6 Major Financial Associations, "Please Understand Even If Call Center Wait Times Lengthen"... Staggered Work Hours to Prevent COVID-19

Shinhan Bank Customer Service Center. (Photo by Shinhan Bank)

[Asia Economy Reporter Kim Min-young] "We ask for the cooperation and understanding of our customers to prevent the spread of the novel coronavirus infection (COVID-19) in call centers."

On the 19th, six financial associations including the Korea Federation of Banks appealed for understanding as waiting times may increase or responses to some services may be delayed due to shift work and staggered commuting hours at financial sector call centers.

These associations also requested understanding as the wearing of masks by counselors may cause unclear pronunciation, inevitably leading to some inconvenience.

The financial sector, including banks, insurance, credit card, and securities companies, is doing its best to prevent the risk of COVID-19 infection in call centers and is actively participating in the government's infection prevention policies. They are practicing social distancing in the workplace by securing at least 1.5 meters between counselors' seats, maintaining partitions of at least 60 cm between counselors, and implementing shift work.

The financial sector also urged, "For non-urgent consultations, please actively use non-face-to-face channels such as the internet, mobile, and ARS rather than calling the call center whenever possible."

This content was produced with the assistance of AI translation services.