Ha Hyun-hoe: "Communication is the foundation of connection... Work must be more thorough during disasters"

Ha Hyun-hoe, Vice Chairman of LG Uplus, Urges "Workplace Dispersion, Separate Commute Routes"
"Communication is the Foundation of Connectivity... No Disruptions or Quality Issues Allowed"
LG Uplus Establishes 'Permanent' Remote Work System
Store Main Number System and Chat Consultation Features Also Enhanced

[Asia Economy Reporter Koo Chae-eun] Ha Hyun-hoe, Vice Chairman of LG Uplus (pictured), urged, "Please thoroughly implement preemptive measures such as workplace dispersion and separation of commuting routes to respond to the novel coronavirus infection (COVID-19)."

On the 18th, Vice Chairman Ha Hyun-hoe said in an email to employees, "Telecommunications and wired broadcasting are the foundation of communication between the nation, citizens, public institutions, various economic entities, and families, so we have a great responsibility not to cause any disruption or quality issues even for a moment." He added, "In control centers, network equipment operations, customer centers, and sales sites, we must thoroughly implement preemptive measures such as dispersing concentrated workplaces and separating commuting routes according to the characteristics of each organization, and prepare response plans for phased scenarios of expected situations to ensure customers do not experience inconvenience."

Accordingly, LG Uplus is introducing 'permanent' remote work for counselors. The remote counseling system will be established as a systematic work process rather than a temporary measure. This is to ensure that customer counseling operations are not disrupted even if situations similar to COVID-19 occur in the future. The customer center buildings will also be diversified. LG Uplus plans to disperse some of the customer center employees located in Geumcheon, Seoul, to Bangbae, Suwon, and Gwacheon areas. Additionally, dual locations will be prepared near existing customer center buildings in Busan and Daegu.

Furthermore, to prepare for the occurrence of COVID-19 confirmed cases, even if some facilities are closed, the communication network can be operated remotely from other stations by switching to an emergency response system. For example, network control and backbone network operations at the Magok station in Seoul can be backed up and remotely operated from Anyang and Nonhyeon stations, and IPTV services at the Anyang Broadcasting Center can be backed up and remotely operated from Incheon, Pyeongchon, and Bangbae stations. Also, to prevent COVID-19, since last month, external personnel access to the network control room and equipment operation rooms at operation stations has been completely prohibited. To prepare for a shortage of operational personnel due to infection, an emergency response workforce of about 1,500 specialized personnel pools is being operated. An LG Uplus official said, "We plan to further strengthen remote work and dispersed work using chat counseling and store main number systems."

This content was produced with the assistance of AI translation services.