BNK Busan Bank Hires 'Consumer Protection Experts' to Strengthen Financial Consumer Protection

[Asia Economy Yeongnam Reporting Headquarters Reporter Kim Jonghyo] BNK Busan Bank announced on the 24th that it will strengthen investor protection by hiring a ‘Consumer Protection Expert’.

The ‘Consumer Protection Expert’ will oversee the products selected by the product selection committee, such as beneficiary certificates, and the selection of asset management companies, and will be responsible for tasks such as analyzing consumer risks related to investment products, monitoring trends of asset management companies, and collecting information.

Busan Bank also plans to strengthen communication with consumers by establishing a ‘Field Complaint Rapid Response Team.’ The ‘Field Complaint Rapid Response Team’ will be responsible for professional consultation regarding customer inconveniences and complaints.

Kang Moonseong, Executive Director of Busan Bank, said, “We will strive to establish a customer-centered management culture and strengthen consumer protection to become a bank that is more trusted by consumers.”

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