[2020 Asia Consumer Awards] Lotte Duty Free Solidifies Its Position as Asia's No.1 for "Best Shopping Experience"

[Asia Economy Reporter Cha Min-young] Lotte Duty Free showcased its status as Asia's No. 1 and the world's No. 2 duty-free retailer by winning the Minister of Trade, Industry and Energy Award at the '14th Asia Consumer Awards.' Lotte Duty Free operates 8 domestic and 13 overseas stores as well as an online duty-free shop, and will launch its duty-free business at Singapore Changi Airport in June. Last year (2019), sales reached 9 trillion won, marking a 20% increase from the previous year (7.5 trillion won), setting a new record.

Last year, Lotte Duty Free continued efforts to enhance shopping convenience under the goal of 'providing the best shopping experience to customers.' Utilizing the largest VIP lounge in Korea, the Star Lounge, it strengthened online content by launching various brand collaboration events and a new YouTube channel, 'Nyam Dareun TV.' It developed 'LDF Pay,' replacing prepaid cards, and the '29th Lotte Duty Free Family Concert' was attended by over 30,000 domestic and international customers.

It also took the lead in consumer protection by strengthening security certifications. It was the first in Korea's distribution, service, and duty-free industries to obtain the ISMS-P (Information Security Management System) certification, overseen by the Korea Internet & Security Agency (KISA) under the Ministry of Science and ICT. It also became the first in the duty-free industry to acquire ISO45001 (International Occupational Health and Safety Management System) certification for all domestic business sites and integrated logistics centers. Additionally, it was the first in Korea to obtain ISO27701 (International Privacy Information Protection Management System) certification.

Moreover, as part of its social contribution efforts, it led tourism industry promotion across regions including Incheon, Busan, and Jeju. It established a 50 billion won win-win fund to provide financial support to small and medium-sized partner companies and donated 30 million won for surgeries for Vietnamese children suffering from mild heart disease. It continued various social contribution projects such as briquette volunteer work.

This content was produced with the assistance of AI translation services.