Korea Post Headquarters Maintains No.1 Position in Parcel Delivery Industry for 13 Consecutive Years

Samsung Life Insurance, No.1 in Life Insurance Industry for 16 Consecutive Years

The Korea Post has maintained its position as the number one courier service in the 2019 National Customer Satisfaction Index (NCSI) survey conducted by the Korea Productivity Center, scoring 78 points for the 13th consecutive year. Post Office Courier plays a crucial role in daily logistics by providing services at the same rates even to underserved areas such as rural, fishing villages, islands, and mountainous regions. It also contributes to stabilizing the public’s economic life and enhancing public welfare by supporting manpower and equipment during delivery refusals or strikes by private courier companies. Notably, it boasts the industry's highest next-day delivery rate and return collection rate, as well as the lowest transportation accident rate. The Korea Post stated, "Through a nationwide network of over 3,500 post offices, we strive to provide the best service tailored to customer needs by delivering faster courier services not only in cities but also in remote mountainous and island areas."

SK Telink’s 'SK International Call 00700' also topped the NCSI, surpassing competing businesses. It has held the number one spot for six consecutive years since 2014, establishing itself as the national representative international calling service covering both wired and wireless networks. Currently, SK International Call 00700 connects 234 countries worldwide through a communication network approximately 35 million kilometers long?860 times the circumference of the Earth?and has been used by 30 million people, equivalent to one in two Koreans, with a cumulative call time of about 2.4 billion minutes. The popularity is attributed to securing service competitiveness based on excellent call quality and developing various customer benefits and rate plans. SK Telink continuously measures call success rates and call quality for over 200 countries monthly and provides high-quality call services through ongoing acquisition of large-capacity submarine cables and new interconnections with international operators.

A Samsung Life consultant is preparing for a customer consultation using a tablet.

Samsung Life Insurance, which scored 77 points in this NCSI survey and ranked first in the life insurance sector for 16 consecutive years, also stands out. Samsung Life is expanding its digital-based services and continuously developing differentiated services throughout the entire process, including insurance subscription, contract maintenance, and claim payments. A representative example is the 'Mobile Terms Service,' which provides customers with essential subscription-related documents such as terms and conditions via smartphones. This service replaces heavy and thick paper terms with mobile terms that are convenient to carry and equipped with search and magnifying functions. Additionally, through the 'Smart Guidance Service,' important insurance-related notices are provided via smartphone instead of postal mail, solving issues such as undelivered mail due to address changes or privacy breaches caused by others opening the mail.

Severance Hospital, which scored 82 points in this year’s NCSI, ranking first in the hospital sector and ninth overall, has been recognized for improving medical service quality by building a mobile satisfaction survey system to share patients’ experiences and actively reflecting the diverse opinions collected in hospital policies. Approximately 24,000 satisfaction data points are collected annually, ensuring reliability and naturally creating a channel for empathizing with patients’ stories. Furthermore, Severance Hospital enhances patient satisfaction by sending SMS notifications about ward rounds to address patient inconveniences. Most importantly, it has eliminated bottlenecks in the treatment flow by extending CT and MRI scan operation hours to reduce waiting times for medical examinations.

This content was produced with the assistance of AI translation services.